Yes, you can begin populating the database while in evaluation mode. The following procedures describe how to transfer the populated database to the fully licensed version of RegistWARE 2.0.

Procedures
Copy and Paste the DB folder to another safe location so we have a safe copy of the database. The DB directory is located in directory C:\Microworks\RegistWARE\
Copy and Paste procedures are performed by right clicking on the DB folder and selecting copy or paste.
Insert the RegistWARE installation CD.
Allow the RegistWARE installation CD to remove/uninstall RegistWARE. If prompted to Reinstall or Remove, select Remove.
Place the USB dongle into a free USB port on the computer.
Install the USB dongle drivers. The drivers are located on the RegistWARE installation CD within the System32 directory. CD:\System32
Once the USB dongle has been properly installed. Install RegistWARE. If the CD does not auto launch, the installation can be manually started by double-clicking the CD:\Setup.exe file.
After completion of RegistWARE installation. Copy the previously saved DB folder and paste it back into the C:\Microworks\RegistWARE\ directory. When prompted to Overwrite, select yes.
Execute the RWUpdate.exe utility. The RWUpdate is located C:\Microworks\RegistWARE\ directory. Double click the RWUpdate. This will perform an update on the previous database to work with the new installation of RegistWARE.

When installing a receipt printer or a barcode label printer, RegistWARE has written the printer drivers into the software. This allows printing directly to the port the printer is attached to. Windows printer drivers do not need to be installed for these printers to work with RegistWARE. Please check the Hardware Compatibility List for compatible printers.

For receipt printer troubleshooting refer to article FAQ008

For label printer troubleshooting refer to article FAQ009

For printing reports in RegistWARE, usually windows printer drivers are installed for standard 81/2 x 11 printers. Refer to your printer’s manual on how to properly install your printer. For more info on printing reports, refer to article FAQ010

When setting up a receipt printer to work with RegistWARE 2.0, it is not recommended for windows printer drivers to be installed. RegistWARE has written the printer drivers into the software. This allows printing directly to the port the printer is attached to. Windows printer drivers do not need to be installed for these printers to work with RegistWARE. Please check the Hardware Compatibility List for compatible printers.

For label printer troubleshooting refer to article FAQ009

For printing reports in RegistWARE, usually windows printer drivers are installed for standard 81/2 x 11 printers. Refer to your printer’s manual on how to properly install your printer. For more info on printing reports, refer to article FAQ010

1. Check that the printer is filled with paper.
2. Power LED’s are illuminated, ( Power is turned on)
3. All cables are securely connected to back of printer and back of computer. Check both ends of cable connectors.
4. Launch RegistWARE and log in with the appropriate permissions to be able to make RegistWARE system changes.
5. Click on the Setup tab. Select the sub-tab Register.
6. Check the receipt printer settings. Make sure proper Model, Port, and applicable checkboxes are selected.
7. Print Receipt checkbox needs to be checked.
8. Click on red check mark “Test Port” to make sure the simple port test passes successfully.
9. The receipt printer should now print.

When setting up a label printer to work with RegistWARE 2.0, it is not recommended for windows printer drivers to be installed. RegistWARE has written the printer drivers into the software. This allows printing directly to the port the printer is attached to. Windows printer drivers do not need to be installed for these printers to work with RegistWARE. Please check the Hardware Compatibility List for compatible printers.

For receipt printer troubleshooting refer to article FAQ008

For printing reports in RegistWARE, usually windows printer drivers are installed for standard 81/2 x 11 printers. Refer to your printer’s manual on how to properly install your printer. For more info on printing reports, refer to article FAQ010

1. Check that the printer is filled with paper.
2. Power LED’s are illuminated.
3. Turn off Power to unit, hold down feed button, and turn unit back on, while holding down the “Feed” Key. This will print test labels.
4. All cables are securely connected to back of printer and back of computer. Check both ends of cable connectors.
5. Launch RegistWARE and log in with the appropriate permissions to be able to make RegistWARE system changes.
6. Click on the Setup tab. Select the sub-tab Register.
7. Check the label printer settings. Make sure proper Model, Port, and preferred label type is selected.
8. Click on red check mark “Test Port” to make sure the simple port test passes successfully.
9. The label printer should now print.

For printing reports in RegistWARE, usually windows printer drivers are installed for standard 81/2 x 11 printers. Refer to your printer’s manual on how to properly install your printer.

For receipt printer troubleshooting refer to article FAQ008

For label printer troubleshooting refer to article FAQ009

1. Check printer is filled with paper.
2. Power LED’s are illuminated.
3. All cables are securely connected to back of printer and back of computer. Check both ends of cable connectors.
4. Setup your printer that you want to print your reports to is properly installed with Window’s printer settings. You do this by going to Control Panel > Printers and Faxes. Make sure the printer is in the printer list. If not listed, then choose to Add Printer Device.
5. Once the printer has been added to windows, set the printer as Default Printer. “Right click on printer, select on default”.
6. Right click on printer, click on properties. In the properties, choose to “Print Test Page”
7. Once test page is printed successfully, the reports will now print using RegistWARE.

Version 1 was written using Paradox Databases and the Borland Database Engine. Version 2.0/Pro was converted to DBISAM databases and Database Engine. DBISAM is an award winning product of Elevatesoft.

To resolve this issue, add exceptions in Windows Firewall:

1. In Control Panel, (you need to be in the classic mode).

3. Verify that File & Printer Sharing for Microsoft Networks is listed under this connection uses the following items and a check in the Box. If you do not see File & Printer Sharing for Microsoft Networks in the list, you will have to install File and Printer Sharing for Microsoft Networks.

Note For instructions on how to install File and Printer Sharing for Microsoft Networks, click Start, click Windows Help and Support, and then search on "File and Printer Sharing."

4. In Control Panel, double-click Windows Firewall and then click the Exceptions tab.
5. Verify that the File and Printer Sharing check box is selected.
6. Select File and Printer Sharing, and then click Edit.

7. Verify that the following ports are selected:

a. TCP 139
b. TCP 445
c. UDP 137
d. UDP 138

8. Select the Change scope button
9. Change the scope to My network (subnet) only
10. Click OK to return
11. Select the Add Program Button

14. High light dbsrvr and click on change scope. Change the scope to My network (subnet) only. Click OK to return.
15. Click OK to return to the Exceptions tab.
16. Click OK to close the Windows Firewall window.
17. Restart the computer, and then log on to RegistWARE.
18. This should be done on all XP systems

RegistWARE no longer supports version 1. Technical support for version one is no longer available. It is recommended to upgrade your current version license to the most recent version. You can check your current version of RegistWARE by looking at the lower left corner of the RegistWARE screen. RegistWARE version 1 uses black and red desktop icon. RegistWARE version 2 uses purple and green desktop icon. To upgrade RegistWARE version 1.x.x.x, contact a local reseller to seek more information about updating your software.

This restore process is only available in RegistWARE versions 2.x.x.x. The restore process is not reversible. It is recommended to perform a backup of the RegistWARE data before performing a restore if possible.

Make sure all RegistWARE stations are shutdown.
From the RegistWARE station where the initial install was performed, follow the below steps:
From the RegistWARE directory, open RWRestore.exe C:\MicroWorks\RegistWARE\
In older versions of RegistWARE 2.x.x.x, the RWRestore utility requires a password before a restore can be performed. In the recent updates, a password is not required to perform a restore. If the RWRestore prompts you for a password, you will need to contact RegistWARE Technical Support to acquire the password. RegistWARE technicians will be able to provide the password free of charge if no other technical support is requested. To contact support, refer to article FAQ002.

Browse to the directory where the backup file that is to be restored from is located. Click on the Archive Location button to browse to the directory. By default, unless previously changed by the user, RegistWARE saves the backup files to C:\MicroWorks\RegistWARE\DBLocal\

The “Available Backup Archives” field will populated with available backup files to restore from.
Select the backup from which you want to restore RegistWARE to. Then click on Restore button.

1. Be sure all RegistWARE stations are shutdown except for register #1 where the RegistWARE database resides. All of the following steps will be performed on register #1.
2. Perform a backup of RegistWARE and store the backup files in a safe location
3. If you do not use the Inventory Journal, it is highly recommended to remove all Inventory Journal data before performing an update. Some Inventory Journal files have grown very large, causing the update process to take hours to complete. To learn how to remove the Inventory Journal data, read FAQ021.
4. Insert the RegistWARE CD which we are updating to. If you downloaded the update from the website, then open the downloaded file and double click the Setup.exe file.
5. The setup process will acknowledge that it found an older version of RegistWARE, Make sure the Reinstall option is selected and press OK.
6. Allow the setup to perform the upgrade.
7. During installation, it prompts that it needs to install DBISAM. Select YES. DBISAM database engine is required for RegistWARE to perform.
8. Once the installation is completed, remove the CD from the tray and double-click the RegistWARE icon located on the desktop.
9. Login into RegistWARE and confirm all your data was transferred with the update.

Take extreme caution when using the backdoor password, this was a feature that was added in the past to RegistWARE to restrict users from causing unintentional damage to their RegistWARE program. It is recommend to always perform a backup before using the backdoor password.

1. To use the Backdoor Password Utility, first download the free utility.
2. Double-click the Backdoors.exe utility that you just downloaded.
3. Click the Create Backdoors button. The backdoor password utility uses the system clock of the operating system you are     running.
4. Scroll down the list of dates and passwords until you reach the date that is displayed in the Today’s Date field located in     the bottom left corner of the utility. To scroll down the list, use the down arrow key.
5. Most versions of RegistWARE will use the NEW password. If your current version of RegistWARE has not been updated,     the older versions of RegistWARE use the OLD password.

The procedures should only take place on the PC where the full RegistWARE installation resides. If your store is using a network where there are multiple stations using RegistWARE, the backups should only take place on the main machine.

Go to Start/Programs/Accessories/System Tools/Scheduled Tasks
Double-Click on “Add a Scheduled Task”
The “Scheduled Task” Wizard will appear, press “Next”
A list of programs will appear that can be run within the scheduler, to select the RegistWARE backup, click on the “Browse” button.
From the “Select Program to Schedule” box, go to the C:\MicroWorks\RegistWARE directory and select RWBackup.exe. Press Open.
The next window to appear will prompt you for the name of the scheduled task. “RWBackup” is the default name given to the task. Any name can be given to this scheduled task. Next, select when you want this task to run. It is highly recommend that you select the “Daily” option. Then click the “Next” button. The backup should be run when no users will be using RegistWARE.
Now you will be prompted for the start day and time. We recommend that you schedule this task to be performed after business hours, when there is no activity on the PC. Also, select that this task be performed “every day”. Then click the “Next” button.
You will now be prompted to enter your user name and password. This is the same logon that is used when starting up the computer. Once the password is confirmed, click on the “Next” button.
If you are using Windows 98, you will not be prompted for a user name and password.
Press the finished button to confirm.
The Scheduled Task will now appear in the status list.
If the Scheduled Tasks is scheduled to run when no one will be in the store, be sure to leave the PC turned on.

1. Make sure all RegistWAREstations are shutdown.
2. From the RegistWARE station where the initial tall was performed, follow the below steps.
3. Make sure the RegistWARE application is shutdown and not running.
4. Perform a backup.
5. Remove the following InvJrnl files from the RegistWARE DB directory,

C:\MicroWorks\RegistWARE\DB\
1. InvJrnl.BBK
2. InvJrnl.BLB
3. InvJrnl.DAT
4. InvJrnl.DBK
5. InvJrnl.IBK
6. InvJrnl.IDX
6. Once all of the InvJrnl files are deleted run the RWUpdate.exe utility.

C:\MicroWorks\RegistWARE\RWUpdate.exe
7. When the RWUpdate is finished, RegistWARE should now perform faster.
8. For more procedures to help increase the performance of RegistWARE, refer to article FAQ020.

This message will appear if you are replacing an old computer and installing onto a new computer. This error message will also appear if your computer crashed and you had to do a full reinstall of the windows operating system.

MORE INFORMATION

What happens to cause this error is the computer name of the computer using RegistWARE is changed. RegistWARE identifies each register by the name that was given to that computer station. If you are reinstalling Windows Operating System or changing to a new computer and don’t give that computer the same name as the old computer, RegistWARE will treat the computer as a new RegistWARE station.

The simplest way to prevent this error is to give the computer the exact same name as the old computer station. To change the computer name to the same name as the old station, follow these steps:

These Steps will be performed on the computer that is getting the error.

6. You will need to reboot your computer for the changes to take effect. RegistWARE will now recognize the computer name.

If you do not have the old computer name, you will have to change the RegistWARE database files to recognize the new computer name. To change the RegistWARE database files, follow these steps. Use extreme caution when using the database utility. It is recommended to have all your data backed up before performing these steps.

These steps will be performed on the main RegistWARE server machine where the database is located.

1. Go to the following directory and open the RWDbsys.exe file. (You might not see the .exe part of the file name). C:\MicroWorks\RegistWARE\RWDbsys.exe

2. You might be prompted to enter a password for the RegistWARE Database Utility. This password is generated by using the Backdoor Password Utility; this can be downloaded for free from the download section located at the bottom of the Support page. Insert the backdoor password and press OK. You should now be in the RW Database Utility.

3. Click on File > Open Table

Summary

This error message appears if a RegistWARE station was not properly shutdown. Most common reasons for this error to occur are RegistWARE stations are still open, or if a power failure occurred, computer locked up and had to be manually shutdown, etc… If there was a power failure and a computer that was using RegistWARE was not properly shutdown, the RegistWARE server was not notified that RegistWARE has been shutdown; therefore it will think that the station is still using RegistWARE.

MORE INFORMATION

Double check that all computer stations that are using RegistWARE are shutdown. If RegistWARE is running, it will need to be shutdown. This should solve the problem.

Double check that all computer stations that are using RegistWARE are shutdown. If RegistWARE is running, it will need to be shutdown. This should solve the problem.

f this error is occurring even though all stations are shutdown and RegistWARE is not running on any station, perform the following steps…
These steps will be performed on the main RegistWARE server machine where the database is located. It is highly recommended to perform a backup of your database and use extreme caution when using the RegistWARE Database Utility.

1. Go to the following directory and open the RWDbsys.exe file. (You might not see the .exe part of the file name). C:\MicroWorks\RegistWARE\RWDbsys.exe

4. For CC Software, select PC Charge.
5. The CC Path is to the ActiveCharge folder, most commonly found at C:\Program Files\PCCW.
6. The Processor for your PCCharge setup can be found in the PCCharge About properties. Open the PCCharge software, go to Help > About. This will give you information about your processor and merchant ID number. The processor is always 4 letters all caps. The merchant ID number is approximately 12 characters long and all numbers. It is important to type in the processor and merchant ID number into RegistWARE exactly how it is seen in PCCharge.

There were a couple version of RegistWARE that will not work with PCCharge without some manual modifications to the registry. The following directions will get PCCharge and RegistWARE to work together. These strings were not added to the registry settings, so we will need to manually add them. If you find that the two strings are already added in your registry, confirm that they have the correct merchantID and Processor information.

7. click on Start > Run. Then type in regedit and press OK.

9. Right-click in the blank white area where you see the red circle in the picture above. Select New > String Value.

10. We need to create two new String Values called “PCCProcessor” and “PCCMerchantID”. Now you should have two new strings.

11. Right-click on PCCMerchantID and select Modify. Type in the MerchantID with the exact 12 digit number from PCCharge and the RegistWARE setup screen.

12. Right-click on PCCProcessor and select Modify. Type in the Processor with the exact 4 letter abbreviation from PCCharge and the RegistWARE setup screen.